“What Does The Client Want Us To Accomplish For Them?”

When a potential client or customer contacts us to discuss and evaluate any contemplated changes in their home that might be required or requested for safety or comfort, we need to begin our conversation by asking what they want to accomplish. Just showing up and making assumptions about what needs to be done or suggesting an… Read more »

“Steve Hoffacker Named 2015 ‘CAPS Educator Of The Year’ By NAHB”

At the National Association of Home Builders International Builders Show in Las Vegas last month, Steve Hoffacker, CAPS, MCSP, MIRM, was recognized as the 2015 “CAPS Educator of the Year.” Steve has educated hundreds of building and related industry professionals over the past 8 years including home builders, remodelers, building and trade contractors, architects, interior… Read more »

“Today’s Aging-In-Place Webinar For Design Professionals”

Lifeway Mobility of Windsor Locks, Connecticut hosted another of their webinars on mobility and accessibility today. They are a CAPS-trained company that focuses on providing solutions and accessibility equipment to help people move about in their homes more easily. In today’s 60-minute program, entitled “Design Strategies For Residential Aging In Place & Accessibility,” the attendees… Read more »

“Hearing ‘No’ Can Lead To A Big ‘Yes'”

In making sales presentations for home modifications or improvements, in getting appointments to make those presentations, and after suggesting solutions to accomplish those types of improvements, we want to hear our clients or potential customers tell us that what we have proposed or outlined is acceptable – we want to hear a “yes.” Nevertheless, we… Read more »

“But We Might Need It Again …”

One of the reasons that clutter becomes such a major force in our lives is that it sneaks up on us. Most of us don’t intentionally start out to keep amassing stuff that we don’t need and won’t use, but we fool ourselves into thinking that it may be useful again someday.  It starts out… Read more »

“Renters Need Aging-In-Place Solutions, Too”

When we talk about aging in place and creating effective strategies and solutions for people to remain living in their homes successfully for as long as they choose, there is a tendency to think just of homeowners and ignore the renter segment. However, many aging-in-place concepts work equally well for renters. We know that homeowners… Read more »